Cancellation is not the same as a refund
1. Billing and automatic renewal
Pro and Premium are recurring monthly digital-service memberships processed by Whop. Current web pricing is USD 29 per month for Pro and USD 150 per month for Premium. Before payment, Whop displays the final amount, billing period, taxes where applicable, and supported payment method.
By completing checkout, you authorize renewal charges until cancellation. A declined or past-due payment may temporarily affect access while Whop retries or asks you to update payment information.
2. How cancellation works
- Open Zily’s Plans & billing page and choose “Manage on Whop”, or sign in to Whop and open Profile → Orders.
- Cancel before the next renewal date to prevent the next recurring charge.
- After cancellation, access ordinarily continues until the end of the current paid period and then returns to the applicable free access.
- No prorated refund is automatically issued for unused time after cancellation.
Whop’s current member instructions are available in its cancellation guide.
3. When a refund may be approved
Subject to verification, applicable law, and the circumstances of the purchase, Zily may approve a full or partial refund for:
- a duplicate charge for the same intended membership period;
- an unauthorized charge after reasonable account and payment verification;
- a paid membership that Zily failed to activate and could not restore within a reasonable time;
- a material service defect or material difference from the plan description that was reported promptly and could not be remedied;
- another circumstance where UAE or other applicable mandatory consumer law requires a refund.
Change of mind, failure to cancel before renewal, lack of property matches, unused membership time, investment performance, or dissatisfaction with a correctly described analytical result do not ordinarily qualify once digital access has begun. This does not limit a non-waivable legal right.
4. How to request a refund
- Submit promptly, preferably within 14 calendar days of the charge, through Whop Profile → Orders → Billing history → Request Refund.
- Use the same Whop account and email used at purchase.
- Describe the charge, date, plan, issue, steps already taken, and requested outcome. Attach relevant screenshots without exposing full payment credentials.
- If you cannot access the order, email [email protected] with the receipt identifier and account email.
Whop explains its Resolution Center process in the refund request guide.
5. Review, access, and payment outcome
Zily or Whop may verify account use, access delivery, cancellation records, service status, and communications. Whop may decide an escalated Resolution Center case under its rules. If a refund is approved, it is returned through the original payment path where possible; bank posting time is controlled by the payment provider.
Refunding a paid period may end the corresponding membership access. Zily may immediately refund and close duplicate, conflicting, or unowned memberships when necessary to protect billing integrity. A partial refund may correspond to a partial service failure where allowed.
6. Mandatory consumer rights
Nothing in this Policy excludes rights that cannot lawfully be waived. UAE modern-technology trade law provides remedies in specified cases such as services that are defective, materially contrary to description or contract, or delivered too late to be useful. See the official UAE legislation. The law applicable to your purchase may provide additional rights.
7. Billing contact
Contact [email protected]. Include the account email and Whop receipt or order identifier, but never send a full card number, CVV, password, or API secret.